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Autor: P. Brudenall
ISBN-13: 9781403946195
Einband: Buch
Seiten: 280
Gewicht: 535 g
Format: 223x147x23 mm
Sprache: Englisch
99
Foreword; M.F.Corbett Introduction; P.Brudenall PART 1: A FRAMEWORK FOR SUCCESSFUL OUTSOURCING From Fixed Contracts to Dynamic Partnerships: Successful Outsourcing in a Changing World; D.Dalcher PART 2: STRATEGIES FOR OFFSHORE OUTSOURCING Strategic Offshoring: Decision Analysis, Best Practices, and Emerging Trends; D.Bhide The Politics of Offshoring: Trends, Risks and Strategies; P.Morrison Offshoring: Hidden Benefits and Hidden Costs; P.Davies PART 3: UNDERSTANDING BUSINESS PROCESS OUTSOURCING Business Process Outsourcing: A Manager's Guide to Understanding the Market Phenomenon; A.C.Devata, R.Kumar & T.Stratopoulos Offshore Business Process Outsourcing: Strategies to Minimise Failure; J.Chevallier & H.Robertson PART 4: ACHIEVING BUSINESS TRANSFORMATION THROUGH OUTSOURCING BPO as Enterprise Partnership: The BAE-Xchanging Transformation Strategy for HR Procurement; M.Lacity, L.Willcocks & D.Feeny Sustainable Transformation: Where IT Falls Short and Business Process Outsourcing Must Deliver; M.Friend PART 5: MANAGING THE OUTSOURCING RELATIONSHIP How to Manage the Outsourcing Relationship; G.Beck Designing Successful Outsourcing Relationships - Selected Techniques from a Lifecycle Perspective; S.Cullen PART 6: THE LEGAL FOUNDATIONS The Outsourcing Contract: Structure & Tactics, P.Brudenall Systems Development Outsourcing: Lessons from Litigation; M.Chiasson, A.Dexter & D.Wotherspoon PART 7: LOOKING AHEAD - ISSUES FOR THE FUTURE The Future of Offshore Outsourcing as a Strategic Management Tool; M.Kobayashi-Hillary Utility Computing: A Better Model for Outsourcing Success?, J.Kaplan
Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future.
Autor: P. Brudenall
ISBN-13:: 9781403946195
ISBN: 1403946191
Verlag: Springer Palgrave Macmillan, Palgrave Macmillan UK, Macmillan Education
Gewicht: 535g
Seiten: 280
Sprache: Englisch
Auflage 2005
Sonstiges: Buch, 223x147x23 mm, 21 SW-Abb.